Privacy Policy

1. We respect your right to privacy

(a) KAYA XAN respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
(c) “Personal information“ is information we hold which is identifiable as being about you.

2. Personal information we collect

(a) KAYA XAN will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) KAYA XAN collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this privacy policy.

4. Use of your personal information

(a) KAYA XAN may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) KAYA XAN may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

5. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.
(c) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(d) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of KAYA XAN, www.platypusdreaming.com.au, its customers or third parties.
(e) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
(f) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(g) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. General Data Protection Regulation (GDPR) for the EU

(a) KAYA XAN will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
(b) We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
(c) We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
(d) We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
(e) We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
(f) We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
(g) We do not collect or process any personal information from you that is considered “Sensitive Personal Information“ under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
(h) You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

7. Your rights under the GDPR (for our EU customers)

(a) If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. KAYA XAN complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
(b) Except as otherwise provided in the GDPR, you have the following rights:
(i) to be informed how your personal information is being used;
(ii) access your personal information (we will provide you with a free copy of it);
(iii) to correct your personal information if it is inaccurate or incomplete;
(iv) to delete your personal information (also known as “the right to be forgotten“);
(v) to restrict processing of your personal information;
(vi) to retain and reuse your personal information for your own purposes;
(vii) to object to your personal information being used; and
(viii) to object against automated decision making and profiling.
(c) Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
(d) We may ask you to verify your identity before acting on any of your requests.

8. Hosting and international data transfers

(a) Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia.
(b) We and our other group companies have offices and/or facilities in Australia. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission; the use of binding corporate rules, a copy of which you can obtain from KAYA XAN’s Data Protection Officer.
(c) The hosting facilities for our website are situated in Australia.
(d) Our suppliers and contractors are situated in Australia.
(e) You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

9. Security of your personal information

(a) KAYA XAN is committed to ensuring that the information you provide to us is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b) Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with GDPR requirements and have adequate technical measures in place to protect personal information.
(c) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to your personal information

(a) You may request details of personal information that we hold about you in accordance with the Privacy Act 1988 (Cth) and the EU GDPR. A small administrative fee may be payable for the provision of information. If you would like a copy of the information we hold about you or believe any information is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@platypusdreaming.com.au.
(b) We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.

11. Complaints about privacy

(a) If you have any complaints about our privacy practices, please send the details to PO BOX 289, Kuranda, Queensland, 4881. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Changes to privacy policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

13. Website

(a) When you visit our website (www.platypusdreaming.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site.
(b) Cookies: We may use cookies on our website to identify you when you return, store details about your use of the site, analyse website traffic, and serve relevant ads through third-party services. You can reject cookies by changing your browser settings, but this may prevent full use of our website.
(c) Third-party sites: Our site may contain links to other websites not owned or controlled by us. Links are for your convenience and do not constitute sponsorship or endorsement. KAYA XAN is not responsible for the privacy practices of other websites.
(d) For further clarification, please refer to our website terms and conditions.

14. Mobile Terms of Service

The Platypus Dreaming mobile message service (the “Service”) is operated by Platypus Dreaming. Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or any of its features without notice.

By consenting to Platypus Dreaming’s SMS/text messaging service, you agree to receive recurring SMS/text messages, including promotions and marketing offers. Participation is voluntary, and message and data rates may apply. You may opt-out at any time by texting STOP or using the unsubscribe link.

For support or assistance, text HELP or email platypusdreaming@pm.me. Wireless carriers are not liable for delayed or undelivered messages.

Copyright and Intellectual Property

(a) The Website, the Purchase Services, and all related products of KAYA XAN are subject to copyright under Australian law and international treaties. All rights are reserved.
(b) KAYA XAN retains all rights, title and interest in and to the Website and all related content. Nothing you do on the Website transfers ownership of intellectual property.
(c) You may not, without prior written permission, broadcast, republish, upload, transmit, post, distribute, adapt, or otherwise use the content.
(d) For further questions, please contact info@platypusdreaming.com.au.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us anytime at info@platypusdreaming.com.au, or in writing at PO Box 289 Kuranda QLD 4881.