Frequently Asked Questions
How long will it take my talisman to arrive?
Items generally ship within 1-3 business days and generally take 2-7 business days in transit for domestic, and 8-20 business days for international. Custom creations may take longer. Please note that shipments can occasionally be delayed due to unforeseen circumstances. For further information about shipping, we recommend checking our shipping policy here.
Can I change or cancel my order once it has been placed?
No. Our packaging process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.
What happens if my item gets lost or damaged in transit?
We ship our items securely with the intention that they will arrive safely. We are not responsible for lost or damaged items – so please upgrade to postal insurance if concerned. For more information, please refer to our shipping policy here.
Will my talisman look exactly as it does on the computer screen?
Our items are captured using a Micro lens under natural sunlight, at different times of the day. We attempt to represent colours as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.
Using your talisman
Can I wear my talisman everyday?
Yes! Our talismans are designed for active daily use. We use the highest quality materials on Earth. They can be worn in the shower, or when swimming – and the colours will not fade. We have been carrying the same pieces for 5+ years – and they still look great. In case you do desire a new cord at any point in your journey, please enquire with us – we are offering new cords as a free community service. For further information, please see our Lifetime Happiness Guarantee.
How do I care for my crystal talisman?
Our creations are handcrafted using the highest quality waxed strings on earth. They are designed to be long lasting and with the right care, they will maintain their original shape and colour for years to come. Platypus Dreaming talismans are water resistant and feel very organic when worn against the skin. They are designed for daily use & can be worn in the shower or when swimming. All stones have different hardness levels so please be gentle and treat them with the right level of care. They are strong but if you bang, knock or drop on hard surface they can break. Each piece is designed with longevity in mind. We only use silver and/or stainless-steel beads which will never rust or loose colour.
How do I care for my wooden talisman?
Talismans made from wood need extra care because they’re made from organic materials that can be impacted negatively by the environment. They require an extra level of gentleness that our crystal talismans do not. They have been constructed to last and will not crack, dent or scratch at the slightest touch. At the same time, you should take care when wearing them on a daily basis. Wood talismans are water resistant, not waterproof! They have a thick coating to protect them, yet they’re still made of an organic material that will soak up water when immersed for too long. Please take off when you have a shower and swimming and during heavy work and sport activities.
How do I energetically cleanse my crystal talisman?
We recommend a gentle rinse under fresh water – preferably rain or river water. Moonlight also works beautifully, as does smoke, i.e. sage, or Palo Santo. You can also use other crystals to energetically clear your talisman, such as an amethyst cluster. Some crystal talismans benefit from being cleaned regularly as they are carriers of energy. Others, such as moldavite, are independent beings and do not need cleansing.
What happens if the stone breaks?
Breathe, and take a moment to check in with yourself. This often symbolises that the talismans journey is complete. Do send us a photo and we will offer you some insight into whether the piece can be repaired. Sometimes we may be able to polish the stone again, if the chip or damage is minor. Repairs will be assessed on a case-by-case basis. Please contact us at [email protected].
What happens if the cord breaks?
Platypus Dreaming prides itself on the high standard of workmanship that goes into every piece. Reflecting our high quality standards, all our pieces comes with a lifetime fixing guarantee against faults in materials and workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item & we hold the right to decide. Please connect with us as soon as you notice any issues & send a quality photo for our inspection. Items that are covered by the guarantee will be shipped and repaired free of charge (no refund or replacement). Items not covered will be quoted on a case-by-case basis.